eBike FAQs

You can go as fast as you can pedal a SONDORS e-bike. However, All SONDORS e-bike motors no matter the size can reach up to 20 mph. 20 mph is the maximum speed allowed for Class 1 pedal-assist.

Depending on the model, SONDORS e-bikes start at 65 lbs. With an average weight of about 77 lbs. The SONDORS MXS  is a mountain bike weighing the least at approximately 65 lbs. The original SONDORS weighs approximately 67 lbs.

Depending on the rider, towing weight, wind speed, and terrain, the battery with pedal assist can last up to 20 to 60 miles, depending on the model of SONDORS e-bike.

Most SONDORS models are available in white, black, or red. There are special edition models offered at various times.

The SONDORS e-bike has motors that range from 350W to 750W depending on the make and model. The Original, Thin, Step, Fold all have 350W motors. The X and FOLD X have 500W motors. The XS and MXS have 750W motors.

SONDORS stand behind the quality and durability of their products. For all SONDORS electric bikes sold beginning after July 1, 2019, SONDORS has a one-year limited warranty including coverage of the primary components of SONDORS electric bike and SONDORS proprietary battery. For full warranty details, please visit our Warranty page.

Yes, SONDORS offers a FlexPay layaway program that starts at just $299 down. FlexPay helps spread the cost of a SONDORS e-bike over a few weeks or months.

SONDORS offers fenders, rack, and bag sets custom built for most of the SONDORS models.

All SONDORS include a re-chargeable Li-ion battery and charger. Any standard three-prong 120V outlet can be used to charge the battery.

You can cancel your order anytime prior to shipment for a full refund. To submit a request please visit Owner Support.