RETURN POLICY

 

SONDORS WARRANTY & RETURN POLICY

 

All SONDORS products carry a 30 day satisfaction guarantee*1 as well as a 30 day manufacturer's warranty*2

We may elect to not accept or authorize return of products that are not in their unopened, original packaging, or have been altered or modified with third-party or aftermarket parts or components. Any unauthorized returns may be treated as unwarranted requests.

*1 The 30 day satisfaction guarantee states that if you purchased the product directly from SONDORS.com, then for the first 30 days after the original delivery date of your order, if for any reason you are not satisfied with the purchase and you have not broken the seal or removed the product from the original packaging, then you may contact  SONDORS Customer Support  (support@sondors.com) to obtain a return authorization number and shipping instructions.  

Once the product has been returned to us and has been ascertained to be complete (including the “original sealed” product box, with the unit in its original packing materials) and undamaged. Your purchase price, less shipping and handling, will be refunded to you.  We do not refund any shipping costs, and we may have to charge you extra if your original real shipment costs were greater than our invoiced amount.  Note that if the product is defective, you may either request a refund or an exchange (per our 30 day warranty).  

We cannot guarantee that we will accept returns that have not been authorized by us. This guarantee is limited to one refund on one product per customer. No refunds will ever be given after 30 days from the original delivery date.

*2 The 30 day manufacturer's warranty states that, for SONDORS Electric Bikes, parts and components, if the product fails in normal use (with no "customer-induced failure" and no customer changes or modifications to the product) within the first 30 days of ownership, then we will refund or replace it (at our option) at no charge to you except for your cost of shipping it to us.  International orders must pay shipping, handling, and any import or export related expenses for both directions of the shipment.  For most US orders, there are no shipping charges for the shipment of the replacement to the customer on warranted product, if ground shipping is selected.  

Please contact SONDORS Customer Support (support@sondors.com) to obtain a return authorization number and shipping instructions, and to determine if this warranty applies to your case. We cannot accept returns that have not been authorized by us.

Please note: We never warrant SONDORS products with electronic or mechanical components that have been modified or altered, or replaced with third-party parts, or products that show any signs of misuse. 

Refund and replacement are your only remedies under our warranty. 

Your only remedy under our warranty is the above mentioned refund (30 day satisfaction guarantee) or the replacement (30 day warranty) of your eligible SONDORS product as described above.  Neither this warranty nor any other warranty, express or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, shall extend beyond the 30 day warranty period.  

Under no circumstances shall SONDORS Electric Bikes be liable for any special incidental, indirect or punitive damages or for any consequential damages, even if SONDORS Electric Bikes knows or is informed that such damages are possible.